TERMS AND CONDITIONS

1. Introduction

Welcome to Glow Luxe Media. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

2. Scope of Services

Glow Luxe Media provides website design and development services. The scope of work, including deliverables, timelines, and costs, will be outlined in the project proposal and agreed upon by both parties.

3. Client Responsibilities

3.1. The client is responsible for providing all necessary materials, information, and approvals required for the project.

3.2. Any delays caused by the client, including failure to provide necessary materials or approvals, may result in an extension of the project timeline.

4. Project Timeline and Guarantee

4.1. Glow Luxe Media guarantees to deliver the completed website within 10 days from the project start date, provided that the client fulfills all responsibilities outlined in Section 3.

4.2. In the event that Glow Luxe Media fails to deliver the completed website within the specified timeline due to reasons within its control, the client is entitled to a full refund.

5. Revision Policy

The allotted number of revisions is based on your selected package, and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay any additional price if the design concepts are not changed. You will have your revised design within 48 hours.

6. Payment Terms

5.1. A 30% non-refundable deposit is required before the commencement of the project.

5.2. The remaining balance is due upon completion and approval of the website but before it is made live.

7. Refund Policy

6.1. If the client is dissatisfied with the final website and chooses not to launch it, a refund will be issued only if the project was not completed within the guaranteed 10-day period and the client has fulfilled all responsibilities.

6.2. No refund will be issued once the website is launched or if the client is responsible for project delays.

8. Intellectual Property

7.1. Upon full payment, the client owns the intellectual property rights to the website design and content, except for any third-party elements or tools used, which remain the property of their respective owners.

9. Confidentiality

8.1. Glow Luxe Media and the client agree to keep confidential any proprietary or sensitive information disclosed during the course of the project.

10. Termination of Services

9.1. Either party may terminate the services with written notice if the other party breaches a material term of this agreement.

11. Governing Law

10.1. This agreement shall be governed by and construed in accordance with the laws of Australia.

12. Changes to Terms

11.1. Glow Luxe Media reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes.

13. Contact Information

For any questions or inquiries, please contact our support team at contact@glowluxemedia.com.au to assist you and address any concerns you may have.